Jobson Researchhttp://www.jobsonresearch.comJobson ResearchKey Drivers of the Patient Experience: -- <br/>Focus Group Perspectives on EYECAREhttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=67


What are the vital touchpoints of the eyecare experience?

 

Gain invaluable insights into what constitutes a great eyecare experience. After all, providing a great experience is vital to building and sustaining your practice and business. Identifying the touchpoints that matter most to patients enables you to concentrate your practice improvements on high value targets]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=67Key Drivers of the Patient Experience: -- <br/>Focus Group Perspectives on EYECARE & EYEWEARhttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=68


What are the vital touchpoints of the eyecare and eyewear experience?

 

Learn what patients cherish from their experience with eyecare and eyewear.  Patients discuss what they value from their providers, and what is expected during their experience. Knowing what patients desire is the key to growth and prosperity by eyecare and eyewear providers.]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=68Key Drivers of the Patient Experience: -- <br/>Focus Group Perspectives on EYECARE & EYEWEAR & PLANhttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=69


What are the vital touchpoints of the entire eyecare, eyewear and insurance plan experience?

 

This report explores what consumers value in their eyecare, eyewear and plan experiences.  Consumers identify and rate critical interactions as they progress through their eyecare experience. The focus group format probes multiple consumer dealings relating to access, choices and communication. Understanding the pivotal factors that drive consumers closer-- or further away--is essential for success by eyecare, eyewear and insurance providers alike.

]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=69Practice Progresshttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=70
How to Maximize Eye Care Revenue

This is no mere book. It is a toolkit to enable you to increase your Optometric Revenue. Practice Progress works like this. In it, you'll learn diagnostic tools to enable you to determine the health of your Optometric practice. You will hear about incentive programs that motivate staff. Formulas and examples will be provided to help you and your staff project how healthy a month is going to be, and then practical tips will be provided to enable you to improve those results.
The end goal is that your practice will begin practicing the progress you want it to make.

Author, Gordon Duncan, is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for schools' accreditations, managed eye clinics, led sales' teams, run marathons, and even published a book on theology. You can find out more about his philosophies for the eye industry at www.practiceprogress.com. He has been happily married to Amy for over 15 years and is the proud father of 3 wonderful girls.

This is an e-book that can be downloaded immediately after purchase as a regular PDF file.
No e-reader necessary.
]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=70Customer Communication Software e-Bookhttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=71
If you are in the market for customer communication software (CCM) such as Demandforce, SolutionReach, Websystem3, 4PatientCare, EyeConX or another brand, this eBook is for you. Authored by Dr. Alan Glazier, arguably the eye care industry's leading expert on CCM, eMarketing and social media marketing, the book provides an easy-to-understand step-by-step approach to help decide which software might be best for your particular needs. The book breaks down the major product offerings of the major competing vendors into three sections. An "about" section explains the importance and value of the particular feature so you can weight it's importance for your practice. A "Questions to Consider" section provides you the appropriate questions to pose to a vendor when you are vetting them during your exploratory process. The "Features" section breaks down various features available within each offering. The major feature of the book is the highly anticipated customer communication software feature checklist, which will enable you to go vendor to vendor, pose educated questions and complete a checklist which will enable you to gauge which software is best for your needs. Contacts for special discounts are included as well.

This is an e-book that can be downloaded immediately after purchase as a regular PDF file.
No e-reader necessary.
]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=71Which is Better: One or Two?http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=73
Improving the Vision of Your Practice

The eye industry is being challenged. In fact, it might be in its most challenging age yet. Salary demands are climbing, but quality staff are diminishing. Governmental insurance demands make it more difficult to collect and make money. Specialized skills like filing insurance, selling frames, and understanding the science of optics are becoming harder to find. More and more Optometrists are graduating from school. There are less and less jobs. Oh, by the way, did I mention that many of these graduates have over $100,000 in school debt? Optometrists nearing retirement are finding it difficult to find younger OD's who can afford to buy their practices. It is not uncommon for a practice to have six figures in outstanding insurance. The bottom line is that Optometrists are just plain old tired. And while no single book is going to address or solve are these problems, this small book is intended to encourage you to enjoy the industry once again.  To get you there, to help you enjoy walking in your office again, we are going to take an approach with which you are incredibly familiar. Just like you ask your patients, I'm going to ask you:
Which is better: One or Two?
What you'll find in the following chapters is three specific areas that if you apply the one or two model, you'll find an enjoyment in your practice, you'll find enjoyment with your staff, and you'll find enjoyment with your patients.

So, without any more waiting, here are your questions.
Which is Better: One or Two?
Whose Glory are You Seeking? Yours or the Practice's?
Who Has to Be Right? You or the Best Idea?
What are You Zealous for? Profits or Patients?
Let's tackle these one by one, and along the way, we'll work through both good and bad examples. Then we'll find give you an opportunity to work through the "one or two" yourself.

Enjoy. 

Author, Gordon Duncan, is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for schools' accreditations, managed eye clinics, led sales' teams, run marathons, and even published a book on theology. You can find out more about his philosophies for the eye industry at www.practiceprogress.com. He has been happily married to Amy for over 15 years and is the proud father of 3 wonderful girls.

This is an e-book that can be downloaded immediately after purchase as a regular PDF file.
No e-reader necessary. 
]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=73TeleTivoNettinghttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=74
Accomplishing more by doing less
Isn't it ironic that most time-efficiency systems come in books that are 300 pages long? Well, TeleTivoNetting hopes to counter that. Less words...more productivity.

The idea is accomplishing more by doing less. This 3-Step process is easy to understand and easy to implement.

TeleTivoNetting will explain each step, give you both successful and failed examples, and even give you opportunities to help examine areas of your life and practice.

Hopefully, when you are done, you will be armed with a system that will help you and your office be more productive and even more restful.

Simple.  Enjoy.

Author, Gordon Duncan, is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for schools' accreditations, managed eye clinics, led sales' teams, run marathons, and even published a book on theology. You can find out more about his philosophies for the eye industry at www.practiceprogress.com. He has been happily married to Amy for over 15 years and is the proud father of 3 wonderful girls.

This is an e-book that can be downloaded immediately after purchase as a regular PDF file.
No e-reader necessary. 
]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=74TESTING INTERNATIONALhttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=75http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=75Managed Vision Care Patient Experience - Topline Aggregate Reporthttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=76
This topline aggregate report is a comprehensive analysis of the patient experience using their managed vision care plan.
 
 
The report identifies and measures 21 key drivers including measurements of patient touchpoint performance, coverage and variety of services and products, provider panel attributes and overall experience.
 
 
Compare insights based on patient demographics, plan utilization and cost.
 
 
 
$1,200
All data is in the aggregate; not plan specific.
Fielded from December 2011 to January 2013
Produced jointly by Jobson Research & focalCenter.
]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=76Managed Vision Care Patient Experience - Full Report - Plan Specifichttp://www.jobsonresearch.com/scripts/prodView.asp?idproduct=77
This extensive detailed report is a comprehensive analysis  of the patient experience using their managed vision care plan.
 
The report identifies and measures 21 key drivers including measurements of patient touchpoint performance, coverage and variety of services and products, provider panel attributes and overall experience.
 
Compare insights based on patient demographics, plan utilization and cost.
 
Specifics on 15 Plans Included
 
$9,800 for a 3 User License

Fielded from  December 2011 to  January 2013
Produced jointly by Jobson Research & focalCenter.
]]>http://www.jobsonresearch.com/scripts/prodView.asp?idproduct=77